Last Updated: October 1, 2018

CTM Software Data Policy

This policy describes the information we process to support CTM eContracts, CTMOne, CTM Property Management, Smart eContracts, enhanced feature sets and other products offered by CTM.

We recognize that when you visit our Web site and provide us with information, you trust that that we will act responsibly and keep your information secure.

Below, you'll find our Privacy Policy in its entirety. It's subject to change over time (see date above), so please check back periodically for updates.

What information does CTMSoftware.com or CTMeContracts.com collect from site visitors?
You can visit CTMSoftware.com without telling us who you are or revealing any personal information. While we do log IP addresses (the Internet address of a computer) — and use cookies to track user sessions and page views on our site, we only use such data to analyze overall user trends, device types, and individual users remain anonymous. Tracking user sessions and page views helps us understand how visitors use our site, which areas are most popular, and how long visitors spend there.

Once logged in we collect the content, communications and other information you provide when you use our products, including when you sign up for an account, create content and message or communicate with others via the CTM service.  We do not sell your personal information to third parties.  We may share your personal information with third parties (e.g. MLS) who offer services of benefit to our users where the integration of CTM with those sites serves the interests of our customers.

We may partner with third party ad networks to display advertising on our website.  Our ad network partner may use cookies or Web beacons to collect non-personal information about your activities on this and other websites to provide you targeted advertising based upon your content.

How is my email address or other personal information used?
CTM Software uses email addresses and other personal information submitted through our Web site to reply to your requests for information about our products, services, and other general information.

We will need certain details — such as your name, email address, postal address, or phone number in order to respond to your inquiries and provide you with more information on those services.  We do not share your email address with any third parties.

What is CTM eContracts product and why is my information needed? 

CTM eContracts is an online software that allows users to create and write interactive digital real estate contracts and securely share confidential information from anywhere, anytime. Because CTM eContracts is Web based, it requires the use of first and last names, billing contact information, credit card, login name, password and a valid email address. Therefore, at a minimum, we require such necessary information during the registration process.

What information does CTM Software Online gather/track and how is it used?

PERSONAL INFORMATION: Because of the nature of our product, we must collect personal information from users during the registration process, including (at minimum) first and last names, an email address, login, password, billing contact information and credit card information. When a user registers online for a free trial of the service, CTM Software Online will take steps to validate the credit card and billing information supplied to us to ensure it is accurate. We also use this information to determine your eligibility for our one-time free trial offer. The credit card information supplied will then be used to establish your subscription with us should you decide to continue the service after the free trial has ended. Your email address may be used to send you periodic newsletters from CTM Software Online and CTM eContracts.  Users can opt out of promotional emails at any time, but will still receive communications such as receipts, confirmation emails and customer service updates that are considered necessary to provide the service to you. We use the information collected to deliver services, process payments, update our records, communicate with you about products and services and generally maintain your accounts with us. 

CTM eContracts in-session information is end-to-end encrypted. "In-session information" includes all screen sharing data, keyboard/mouse control data and text chat information. This information is never exposed in unencrypted form while within CTM eContracts Online communication infrastructure servers or during transmission across public or private networks. Because of our commitment to present the best possible product to all our users, we track the category of services selected by our individual users as well as all information pertaining to user satisfaction. To ensure the quality of our product, we reserve the right to maintain evaluation and feedback records.

SESSION RECORDS: To maintain our quality of service and to assist in the analysis of product performance, we may also gather data on connection information, including the timing and size of all packets sent over the Internet during a session. The gathered information is used only to ensure the highest quality experience possible at CTM eContracts.

SECURITY INFORMATION: CTM eContracts Online also collects certain standard information about your computer for security and identification purposes. This information may include: IP addresses, domain names, access times, cookies, and other uniquely identifying information. This information is used for the operation of the service, to identify and protect our customers and to control unauthorized use or abuse of our services. All information is encrypted during transmission and is stored securely within our servers.

COOKIES: A cookie is a small data file that certain Web sites write to your hard drive when you visit them. We use cookies to track user traffic patterns and hold certain registration information. When registering at CTM eContracts Online sites, we use cookies to store unique, randomly assigned user IDs that we generate for administrative purposes. These cookies enable you to enter the CTM eContracts Online sites without having to log on each time.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can still review the Web site if you choose to set your browser to refuse all cookies; however, you must enable cookies in order to establish an account.

With whom does CTM Software Online share the information?

CTM may share specific information gathered with industry partners such as State MLS organizations, where there is a clear benefit to CTM users.  CTM may also use the information on our site to generate new product offerings of interest to our customers.  Some aggregated user information may also be shared with advertisers.

How can I review, correct and update my personal information?

If you wish to change your personal information, go to your My Personal Information page where you can change your user name, email address and password, as well as update your credit card and billing information. Please contact us at  support@ctmsoftware.com  if you need assistance in updating your information.

How does CTM Software Online protect my information from loss, misuse or alteration?

CTM Software Online uses industry-standard efforts to safeguard the confidentiality of personally identifiable information, including encryption, firewalls and SSL (Secure Sockets Layer). 
CTM Software Online is not liable for loss of passwords due to user carelessness. If you lose control over your password, you may lose control over your personally identifiable information. If you believe your password has been compromised, you should immediately change your password.

What does CTM Software Online do with Recommend Us/Referral information?

If a user elects to use our referral service, Recommend Us, for informing a friend about our site, we ask the user for the friend's name and email address. At your request, the friend will then receive a one-time automated email inviting them to a free trial of CTM eContracts.

CTM Software Online does not store the mail sent, but does keep a record of to whom it was sent. To request the removal of this information from our database, the friend may contact CTM Software Online by sending a message to  support@ctmsoftware.com .

Who can I ask if I have additional questions?

For additional inquiries about the privacy of your information, you can contact CTM Software Online via email at  support@ctmsoftware.com , by calling (303) 233-1918 or by writing to us via regular mail at: 
CTM Software Corp.
PO Box 6008
Broomfield, CO 80021 
To reach our Customer Care department, you may contact us at  support@ctmsoftware.com

Does this Privacy Policy include CTM Software customers and third-party Web sites that may be hyperlinked from CTMSoftware.com?
CTM Software's Privacy Policy only addresses the use and disclosure of information collected via CTMSoftware.com. We do not control and are not responsible for the privacy and data collection practices on other sites we hyperlink to, host or manage for customers and third parties with which we contract.

In what instances may CTM Software be obligated to provide information about its site visitors?
CTM Software cooperates fully with law enforcement, other governmental agencies, and third parties to enforce laws, defend intellectual property, and protect other rights. To this end, we may disclose the personal information of our registered visitors if and when:

•	We're required to do so by law
•	We need to enforce the terms and conditions of our User Agreement
•	We believe that such disclosure is necessary to protect us from legal liability
•	We believe that we need to do so to protect someone's safety

At CTM Software, we realize that you exercise caution when submitting personal information about yourself via the Internet. That's why we are committed to maintaining your privacy and protecting the information that you share with us.  By providing information to us, and by use of the service, you signify your consent of this policy.  We reserve the right, at CTM’s discretion, to change, modify, add or remove portions of this Policy at any time and we will update this page to reflect the date of the last update.  Please check this page periodically for changes.